Frequently Asked Questions

Everything you need to know before a Atlantis UK show — tickets, venues, accessibility and contact.

Tickets

Where do I buy tickets?

Each event page on /events links to its official ticketing partner (AXS, Ticketmaster, See Tickets, the venue box office, etc.). Atlantis UK does not resell tickets.

Can I get a refund?

Refund policy is set by the ticketing partner. If a show is cancelled or postponed, refunds are processed under UK consumer law through the original seller.

Are e-tickets accepted?

Yes — most UK venues accept e-tickets (PDF or mobile wallet). Check the venue's instructions in your confirmation email.

Venues & access

Are the venues accessible?

Accessibility varies by venue. See the venue's own page on /venues for wheelchair access, hearing loops, guide-dog policy and booking assistance. Most UK venues operate a dedicated access booking line.

Is there parking?

Check each venue's page. Central London venues generally recommend public transport; regional venues usually have on-site or nearby paid parking.

What time should I arrive?

Doors typically open 60–90 minutes before the advertised start. Exact door times are on your ticket and the venue page.

At the show

What can I bring?

Venues operate their own bag-size and prohibited-items policies. Large bags, professional cameras and outside food/drink are usually restricted.

Can I bring a child?

Age policies are set by the venue and vary by show. Children under 14 are usually admitted only with a ticket-holding adult.

Get in touch

Still have questions? Use the contact form and we'll get back to you within two working days.